Politique de remboursement

Returns & Exchanges

RETURNS

we intend to guarantee the complete satisfaction of our customers, offering them the possibility of returning one or more items and receiving a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the Customer by sending an email requesting return authorization within 72 working hours of delivery and only on condition that the returned items are intact and never used. reserves the right to request images of the products to be returned to customers. From the authorization to the return, the customer is required to use the fast shipping to carry it out, as the package must arrive at our office within 15 days, otherwise we will not accept the collection and the package will return to the customer.

 

RETURN CONDITIONS

To send one or more returns, the Customer is required to comply with specific conditions:

All items for sale on the site are delivered to the Customer with an authenticity tag attached to the garment using a disposable security seal with the logo. If necessary, the garment must be tried on without removing the tag and without tampering with the guarantee seal. The return will only be accepted with the security seal perfectly intact, which can be a plastic seal with its thread. Under no circumstances will returns be accepted with the security seal cut, broken, detached, removed or tampered with.

The items to be returned must not have been worn, ironed, washed or treated in any way.

The items must necessarily be returned in the same conditions in which they were sent to the Customer and must be packaged and packaged appropriately.

All the other labels of the garment, both in fabric and hanging, must necessarily be intact and in no case removed from the article.

The goods to be returned must be delivered no later than 15 working days from the return authorisation

Any defects in the items must be reported promptly within 72 working hours of receiving the order.

REFUND

If the return procedure has been carried out correctly, in compliance with all the conditions, the Customer will receive an email confirming the return has been accepted. The refund due will be made by crediting your credit card within 14 working days (if the order was paid by credit card), Paypal credit (if the order was paid by Paypal) or bank transfer.

The measures used are in accordance with the regulatory reference - Legislative Decree 206/2005